Cookies policy

What are cookies?

Cookies are files that are stored on a user’s computer when navigating the Internet and that, in particular, contain a number that allows the user’s computer to be unequivocally identified, even if the user changes locations or IP addresses. Cookies are installed while navigating the Internet, either by websites that the user visits or by third parties with which the website engages, and allows the latter to become aware of the user’s activity on the same site, or on others with which it engages, for instance: the location from which it accesses the site, connection time, the device from which it accesses (fixed or portable), the operating system and navigator used, most-visited websites, number of clicks, and the data regarding the user’s behaviour on the Internet.

The website can be accessed without needing the cookies to be activated, although deactivation may prevent the site from operating correctly.


Authorization for the use of cookies

In accordance with the cookie notice displayed on the homepage of this website, users or visitors to the page accept that, when navigating the site, they expressly consent to the use of cookies as described below. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it.  You may also delete or refuse, some or all of the cookies, on our website at any time.


Types of cookies

Depending on the length of time a cookie stays on your device:

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website).
  • Persistent cookies stay on the device after visiting our website and can be deleted by the user. Persistent cookies help us identify you as a unique visitor.

Depending on the entity that manage the cookies:

  • Cookies inserted directly by the Owner of the website in the user device.
  • Third parties cookies inserted by a third party in the user device. Cookies installed by the owner of the site but the information collected is managed by a third party are also considered third party cookies.

Our website uses OneTrust consent management platform, which allows users to manage their cookie preferences anytime.
This tool securely registers the status of the user’s consent (acceptance, rejection, or partial configuration), together with the date, time, and version of the cookie policy in effect at the time consent was given.
This record is retained for accountability and traceability purposes, in accordance with Article 7.1 of Regulation (EU) 2016/679 (GDPR), allowing the entity to demonstrate that consent was obtained in a valid, freely given, and informed manner.

Users may modify or revoke their consent preferences at any time by selecting the “Cookie Settings” link available in the website footer.


What cookies we use?

Navigating our website, you may find cookies inserted directly by the Owner as described in the following section:

  • Technical and strictly necessary cookies (Active always): These cookies are inserted by the Publisher and are needed to ensure the proper functioning of the Website or to provide a service requested by the user. Preference or personalisation cookies are considered necessary when they allow information to be recorded so that the user can access the service with certain characteristics that effectively make their experience different from that of other users, such as their preferred language or the number of search results to be shown.

    Technical cookies include, without limitation, user interface personalisation cookies, cookies used by the Publisher to control data traffic and communication and identify the session, or cookies for sharing content on social networks.
    In accordance with Article 22.2 of the Spanish Information Society Services Act, there is no requirement of consent for this type of cookie.
    The table below provides further information on this type of cookie:

    Cookie Name

    Owner 

    Function

    Duration

    Expiry

    OptanonConsent

    		Santander Insurance SL

    This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

    1

    year

    OptanonAlertBoxClosed

    		Santander Insurance SL

    This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

    		Persistent1 year

    nlbi

    		Santander Insurance SL

    This cookie is used for load balancing to ensure that visitor page requests are routed to the same server in any browsing session.

    Session

    Session

    santander_session

    		Santander Insurance SL

    To store the user’s session identifier in order to maintain the user’s active session while browsing the website. It allows the server to recognize successive requests from the same visitor, ensuring that temporary information is preserved across pages

    1

    		Day

    Incap_ses

    		Santander Insurance SL

    This cookie name is associated with maintaining user's session state across page requests.Incapsula DDoS Protectiona and Web Application Firewall:

    cookie for linking HTTP requests to a certain session (AKA visit).

    Re-opening the browser and accessing same site are registered as different visits.

    In order to maintain existing sessions (ie, session cookie)

    Session

    Session

    Visid_incap

    		Santander Insurance SL

    Incapsula DDoS Protectiona and Web Application Firewall:

    cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

    Persistent

    1 year

    oc_clid


    		Santander Insurance SL

    Internal CMS session identifier

    Persistent

    1 year

  • Preference or personalization cookies: These are those that allow the user to remember information so that the user can access the service with certain characteristics that can differentiate their experience from that of other users. They may be established by the Publisher or by third parties.

    Cookie Name

    Owner 

    Function

    Duration

    Expiry

    ___utmvxxxxxxxxxxxxxx

    		Google AnalyticsThis is a cookie that, if the user-defined report is used in Google Analytics and you have coded something on yoursite for personalized targeting, will be installed on the user's computer


    0

    days

  • Analytics or performance cookies: These cookies, which may be proprietary or third-party, allow the Publisher to track and analyse the behaviour of users when browsing the Website or using its services. They allow the Publisher to view information on the most and least visited pages and see how visitors browse the Website, and to analyse such browsing activity, thus allowing it to make improvements. The information handled does not allow the user to be uniquely identified.

    The analytical cookies used on this Website include those of GOOGLE ANALYTICS.

    GOOGLE ANALYTICS is a web analysis service provided by Google Ireland. In particular, the use of Google Analytics allows the Publisher to monitor how visitors use the Website, compile reports and improve the Website. For more information on how Google collects and processes data click on https://policies.google.com/privacy

    If you wish to revoke your consent for the use of these cookies, you may install the Google Analytics Opt-Out Browser Add-On by following the instructions provided at the following link: https://tools.google.com/dlpage/gaoptout
    Likewise, you can delete or reject cookies at any time through the options described in the “Browser Settings” section of this Policy.

    The table below provides further information on this type of cookie:

    Cookie Name

    Owner

    Function

    Duration

    Expiry

    _ga

    Google Analytics

    This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default, it is set to expire after 2 years, although this is customizable by website owners.

    2

    Years

    _ga_xxxxxxxxxx

    		Google Analytics

    To generate statistical data on how the visitor uses the Service.

    1

    Years


International Data Transfer

The use of Google cookies may involve international data transfers to the United States. Google complies with international data transfer frameworks to ensure that personal data is protected in accordance with applicable data protection law. According to the information provided by Google, the company is a signatory to the EU–U.S. Data Privacy Framework (DPF)., you can access the details of the principles and obligations assumed by Google as part of its adherence to this DPF Through this link.


Browser settings

Please note that the use of cookies may be subject to your acceptance during the installation or update of the browser you use.This acceptance can be revoked at any time through the content and privacy configuration options available in the browser.

You may delete or reject all cookies on our website at any time, except for technical (strictly necessary) cookies, which are essential for the proper functioning of the site and cannot be disabled.

Depending on the type of browser used, the procedure for revoking or deleting cookies may vary. Therefore, we recommend consulting your browser’s help section or visiting the support pages of the main browsers listed below.

Firefox: http://support.mozilla.org/es/home

Internet Explorer: https://support.microsoft.com/es-es

Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES

Opera: http://help.opera.com/Windows/8.54/es-ES/index.html

Chrome: https://support.google.com/chrome/?hl=es


Effective Date of the Policy

This policy was last modified on December, 2025 and may be subject to further changes at any time, when required by the pertinent legislation currently in force, or when there are changes regarding the use of cookies used on the Site, in which case and if necessary, we will request your consent to use them again.

In order to keep users always informed about the cookies we use and their purposes, we recommend that you access the content of this policy when you visit our Site.